Our policies.
General Policies for Temple Shuttles:
Pet Policy:
Service animals providing assistance to individuals with disabilities are welcome aboard Temple Shuttles. Please inform us in advance to make appropriate seating arrangements.
Non-service animals are allowed if they can comfortably fit in a lap-sized pet carrier without encroaching on neighboring seats.
All animals must be well-behaved, trained, and under the owner's control at all times. Owners are responsible for any damages caused by their pets.
Cancellation Policy:
Cancellations for scheduled shuttle services from Canmore to Moraine Lake and Lake Louise must be made at least 72 hours prior to the scheduled departure time to receive a full refund.
Cancellations made within 72 hours of the scheduled departure time may not be eligible for a refund, depending on availability and specific circumstances.
No-shows or failure to cancel a reservation will result in no refund.
Seat Belt Policy:
Passenger safety is paramount at Temple Shuttles.
Children must be secured in appropriate child safety seats or boosters as required by law.
Refund Policy:
Upon approval of a refund, funds will be returned to the original payment method used for the purchase.
Refunds for cancellations made within the specified time frame will be processed promptly.
Please allow 10-15 business days for the refunded amount to appear in your bank account, depending on your bank's processing time.
Refund requests that do not comply with our terms and conditions or applicable refund policies may be denied.
Minimum Passenger Requirements:
Temple Shuttles requires a minimum number of passengers (6) to operate scheduled shuttle services.
If the minimum passenger requirement is not met for a particular ride, Temple Shuttles reserves the right to cancel or reschedule the service.
In such cases, affected passengers will be offered the option to reschedule or receive a refund for their booking.
Passengers are expected to adhere to these policies to ensure a smooth and enjoyable travel experience with Temple Shuttles. We appreciate your cooperation and understanding.